Shipping policy

SHIPPING INFO
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1 - 3 business days of processing and production time for your order to ship out.

HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via ePacket Orders will be shipped depending on the fulfillment center the product is from.
Average transit times to the United States: 8 - 25 Business days
Average transit times to International: 10 - 35 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped.

When you receive your tracking number, if you need help tracking your order you can go here. 


CAN I CANCEL/MODIFICATION MY ORDER?
If you have any question about purchasing or shipping, please PM / message us on our Facebook Page Doggroomersrock.com or Email: support@doggroomersrock.com, We're always here to help :)
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@doggroomersrock.com. All you need to do is send us an email with the subject line "CANCEL".

MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:
Facebook Page : Doggroomersrock.com 
Email: support@doggroomersrock.com
#（Important） Your order number.
#（Important） A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)